Return, Refunds & Cancellation
At Shivam Graphics, customer satisfaction is important to us. As most of our products are custom-designed and printed specifically according to customer requirements, we maintain a limited return, refund, and cancellation policy.
Important Notice: Customers are requested to inspect their order immediately upon delivery. Any issue regarding damage, defects, incorrect products, missing items, or other concerns must be reported to Shivam Graphics within 24 hours of delivery. Claims reported after 24 hours may not be eligible for review, replacement, refund, or compensation.
Order Cancellation Policy
Before Production
Orders may be cancelled before the design approval and production process begins. Eligible cancellations will receive a full refund after deduction of any payment gateway or transaction charges, if applicable.
After Production Begins
Once the printing, customization, or production process has started, orders cannot be cancelled, modified, or refunded.
Return Policy
Due to the customized nature of printed products, we do not accept returns for:
Business Cards
Flyers & Pamphlets
Brochures
Stickers & Labels
Letterheads
Posters
Banners
Wedding Cards
Customized Printed Products
Any product manufactured according to customer specifications
Returns are accepted only if:
The product received is damaged during transit.
The wrong product has been delivered.
The product contains a manufacturing or printing defect caused by Shivam Graphics.
To be eligible for review, customers must notify Shivam Graphics and provide supporting evidence within 24 hours of delivery.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, missing, or incorrect item, please notify us within 24 hours of delivery by providing:
Order Number
Clear photographs of the product
Images of the packaging
Brief description of the issue
After verification, we may offer:
Free reprint of the affected product
Replacement of the defective item
Refund, where applicable
The final resolution will be determined after review by our quality team. Claims submitted after 24 hours of delivery may not qualify for replacement, reprint, or refund.
Refund Policy
Refunds are processed only in the following situations:
Order cancelled before production starts.
Order cannot be fulfilled by Shivam Graphics.
Verified manufacturing defect or incorrect product delivered, where replacement is not feasible.
Refund requests related to delivered products must be reported within 24 hours of delivery and are subject to verification by our support team.
Approved refunds will be processed through the original payment method within 7–10 business days.
Non-Refundable Situations
Refunds will not be provided for:
Claims reported after 24 hours of delivery.
Change of mind after order placement.
Errors in customer-submitted artwork, spelling, content, colors, or design.
Minor color variations caused by differences in screen displays and printing processes.
Delay caused by courier partners, natural disasters, weather conditions, or other circumstances beyond our control.
Incorrect shipping information provided by the customer.
Color & Print Variation Disclaimer
Printed colors may vary slightly from digital previews due to differences in monitor settings, paper materials, inks, and printing processes. Such variations are considered industry standard and do not qualify for refunds or returns.
Contact Us
For any return, refund, replacement, or cancellation request, please contact our support team with your order details. Any issues relating to delivered products must be reported within 24 hours of delivery for prompt investigation and resolution.
We are committed to resolving genuine concerns quickly and fairly while maintaining the highest standards of print quality and customer service.
